Client Servicing Executive
Job Summary
As a Client Servicing Executive, you will act as the vital link between clients and our in-house creative teams. You are responsible for ensuring seamless communication, effective project execution, and delivering results that exceed client expectations. Your role is to foster strong partnerships while overseeing project timelines and quality standards.
Responsibilities
- Manage client relationships and expectations
- Oversee end-to-end project execution
- Lead client meetings and presentations
- Coordinate with internal creative teams
Required Skills
- 1+ years account/project management experience
- Strong communication and interpersonal skills
- Proficiency in project management tools
- Detail-oriented organizational skills
Job Details
Key Responsibilities:
Client Relationship Management
- Be the primary point of contact for clients, fostering strong, trust-based partnerships.
- Understand client goals, challenges, and expectations, translating them into actionable project objectives.
- Maintain consistent, proactive communication to keep clients informed, engaged, and delighted.
Project Execution and Oversight
- Manage end-to-end project execution, ensuring all deliverables align with agreed-upon timelines, budgets, and quality standards.
- Collaborate seamlessly with designers, writers, and other creative teams to deliver top-notch results aligned with client expectations.
- Identify potential risks early, providing solutions to keep projects on track and avoid disruptions.
Presentations, Reporting, and Feedback
- Develop and present engaging project updates, proposals, and final deliverables to clients.
- Lead client meetings, effectively communicating key milestones, progress, and results.
- Gather and incorporate client feedback into future project planning to ensure continuous improvement.
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 1+ years of experience in account management, project management, or a similar role—ideally within a creative agency environment.
- Exceptional communication and interpersonal skills, with a natural talent for building rapport and maintaining long-term client relationships.
- Proven ability to manage multiple projects under tight deadlines with grace and precision.
- Strong attention to detail with superb organizational skills.
- Proficiency in project management tools (e.g., Slack, Trello, Google Sheets, Google Slides) and Microsoft Office Suite.
- Preferably from a creative agency background.