Assistant Restaurant Manager
Job Summary
The Assistant Restaurant Manager is responsible for overseeing daily service operations and ensuring guest satisfaction. This role involves leading the service team, enforcing standard operating procedures, and managing administrative tasks. You will provide guidance to subordinates and support the Manager in maintaining high service quality standards.
Responsibilities
- Manage daily restaurant operations and service quality
- Supervise and guide food and beverage staff
- Handle guest complaints and service issues
- Complete administrative documentation and stock taking
Required Skills
- 1-2 years F&B industry experience
- Strong leadership and initiative
- Excellent communication skills
- Proficiency in Microsoft Office
Job Details
Responsibilities:
- Attend to guests’ needs and complaints promptly and politely.
- Lead by example by demonstrating exemplary professionalism.
- Resolve all potential service failure issues.
- Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis.
- Supervise food and beverage service by directing and guiding subordinates.
- Attend meetings and briefings especially in the absence of Manager.
- Submit monthly paperwork to and requisite forms from respective departments.
- Participate in stock taking of store, linen and operating equipment as directed by superior.
- Recommend improvements to Manager or Management where appropriate.
- Execute any duty that may be assigned from time to time by the Management.
Requirements:
- Minimum of 1-2 years of experience in Food & Beverage industry.
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Basic competency in Excel, Word and PowerPoint.
- Possess good initiative and leadership skills.