Automotive Service Advisor
Job Summary
AutoDetailer Studio is looking for a service-oriented individual to manage customer interactions and vehicle service processes. The role involves identifying customer needs, managing service bookings, and ensuring high-quality communication from check-in to delivery. You will work closely with the operations team to maintain service standards and customer satisfaction.
Responsibilities
- Manage customer service bookings and inquiries
- Oversee vehicle check-in and delivery process
- Prepare service quotations and documentation
- Coordinate with operations for service tracking
- Ensure customer satisfaction and gather feedback
Required Skills
- Customer service experience
- Automotive industry knowledge
- Proficiency in English, Mandarin, and BM
- Google Workspace and CRM proficiency
- Strong communication skills
Job Details
What You’ll Do:
- Respond to customer enquiries and assist with service bookings
- Listen to customer needs, identify pain points, and recommend suitable services
- Guide customers through the service process from drop-off to delivery
- Manage vehicle check-ins and ensure clear service understanding
- Liaise with the Operations Team to track progress and provide timely updates
- Prepare quotations, invoices, and service-related documents
- Follow up after service to ensure satisfaction and gather feedback
Requirements:
- A customer-first mindset with a problem-solving approach
- Organised, detail-oriented, and reliable
- Strong communication and interpersonal skills
- Relevant background in the automotive industry (strongly preferred)
- Proficiency in English, Mandarin (preferred) and BM
- Experience in customer service or service advisor roles
- Tech-savvy and comfortable using Google Workspace and CRM systems
- Have a passion for cars and delivering premium customer experiences