IT Support Engineer
Job Summary
We are seeking a 1st Level IT Helpdesk professional to provide onsite technical support in Setia Alam. The role focuses on resolving end-user hardware, software, and network issues while ensuring service levels are maintained. The ideal candidate will handle daily troubleshooting, system maintenance, and user account management.
Responsibilities
- Handle hardware, software, and network support requests
- Perform basic troubleshooting and system maintenance
- Install, configure, and maintain office equipment
- Manage user accounts and password resets
- Ensure timely resolution based on SLAs
Required Skills
- 1-2 years IT helpdesk experience
- Windows OS proficiency
- Microsoft Office knowledge
- Strong communication skills
- Onsite work capability
Job Details
Responsibilities:
- Handle end-user support requests related to hardware, software, and basic network issues.
- Perform basic troubleshooting and resolve technical issues.
- Install, configure, and maintain desktops, laptops, printers, and standard applications.
- Provide user account support (e.g., password resets, access issues).
- Escalate unresolved or complex issues to Level 2/3 support teams.
- Ensure timely response and resolution in line with agreed SLAs.
- Maintain proper documentation and update support tickets accordingly.
Requirements:
- Minimum 1–2 years of experience in IT helpdesk or technical support.
- Basic knowledge of Windows OS, Microsoft Office, and common business applications.
- Good communication and interpersonal skills.
- Ability to work onsite during standard business hours.