Receptionist Front Office Assistant
Job Summary
The Receptionist/Front Office Assistant manages daily spa operations, including guest check-ins, service bookings, and inquiries. The role involves handling night shift responsibilities such as transaction reporting, facility maintenance, and ensuring a smooth guest experience. Candidates must provide professional service while maintaining high standards of cleanliness and administrative accuracy.
Responsibilities
- Manage guest check-ins and check-outs
- Handle bookings, inquiries, and cancellations
- Upsell spa treatments and retail products
- Maintain spa facility cleanliness and readiness
- Complete end-of-day reports and reconciliation
Required Skills
- Excellent communication skills
- Proficiency in English and Bahasa Malaysia
- Strong computer literacy
- Ability to work night shifts independently
- Professional customer service demeanor
Job Details
Key Responsibilities:
Guest Service & Front Desk Operations:
- Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
- Provide detailed information on spa services, treatments, promotions, and operating hours.
- Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
- Manage the spa schedule and ensure smooth coordination with therapists on duty.
- Promote and upsell spa treatments, products, and packages to maximize revenue.
Night Shift Duties:
- Handle late-night walk-in guests and last-minute bookings.
- Ensure all daily transactions, reports, and records are accurately completed before closing.
- Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
- Monitor and report any irregularities, safety, or maintenance issues to management.
- Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.
Administrative & Communication:
- Record guest preferences and feedback to enhance future visits.
- Maintain proper stock levels of spa retail items and amenities.
- Prepare daily sales and activity reports for the Spa Manager.
- Ensure confidentiality and professionalism in all guest interactions.
Work Schedule:
- Operation Hour: 10:00 AM - 6:00 AM (Schedule subject to operational needs)
- 2 days off a week
Requirements:
- Minimum SPM.
- Previous experience in a hotel, spa, or wellness center front desk is an advantage.
- Excellent communication and customer service skills.
- Able to work independently with minimal supervision during night hours.
- Fluent in English and Bahasa Malaysia.
- Pleasant personality, well-groomed, and service-oriented.
- Willing to work night shifts, weekends, and public holidays.
- Knowledge of computer is a must.