Tourism Recreational Internship
Job Summary
The intern will support guest relations and attraction operations at various locations. Responsibilities include managing customer interactions, ensuring game safety, and assisting with events like team building. This role provides hands-on experience in the tourism and recreation industry.
Responsibilities
- Manage customer service and guest relations
- Oversee game attractions and ensure safety
- Support team building and birthday events
- Assist in tourism operations and visitor experiences
Required Skills
- Currently pursuing relevant degree
- Strong communication and teamwork
- Energy and customer-service orientation
- Ability to work flexible shifts
Job Details
1) Customer Service & Guest Relations
- Welcome and brief guests before their missions or activities.
- Assist customers with enquiries, bookings, and walk-in registrations.
- Ensure guests have a smooth, enjoyable, and memorable experience.
- Handle basic complaints and escalate issues to the supervisor when needed.
2) Attraction Operations
- Manage games attraction, ensuring all missions run smoothly and safely.
- Provide instructions and monitor players during activities.
- Reset game rooms, prepare equipment, and ensure all attractions are ready for the next group.
- Support the operations team in maintaining flow and timing for each session.
3) Event Support (Team Building / Birthdays)
- Assist in managing group events, team building activities, and birthday parties.
- Help with setup, registration, props preparation, and coordination.
4) Tourism & Visitor Experience
- Learn how an indoor attraction operates in the tourism & recreation industry.
- Engage with tourists, families, corporates, and different customer groups.
- Gain exposure to experience-based tourism operations.
Requirements:
- Currently studying Tourism, Hospitality, Recreation, Event Management, Business, or related fields.
- Friendly, energetic, and comfortable speaking with customers.
- Enjoys working in a fun, active, and high-interaction environment.
- Good teamwork and communication skills.
- Able to stand and move around during shifts (active role).
- Willing to work on weekends, public holidays, and retail hours (with schedule rotation).
- Positive attitude, fast learner, and responsible.
- Able to commit 3–6 months.