Telesales Executive
Job Summary
The Telesales Executive is responsible for conducting outbound calls and utilizing social platforms to engage newly registered customers and drive product sales. The role involves developing sales strategies, staying informed about industry trends, and managing customer feedback to optimize acquisition. Candidates must be able to handle rejections professionally and work effectively in a dynamic, target-driven environment.
Responsibilities
- Conduct outbound sales calls
- Develop customer acquisition strategies
- Monitor industry trends
- Maintain sales records
- Manage customer feedback
Required Skills
- 1+ year telesales experience
- English, Mandarin, Bahasa Malaysia proficiency
- Microsoft Office (PPT, Excel)
- Strong interpersonal skills
- Active listening
Job Details
Responsibilities:
- Conduct outbound calls and use social platforms to personally welcome newly registered customers & use closing techniques to persuade customers to purchase our product.
- Develop and execute strategies to work on finding a potential customer through various channels including call and social media to boost sales.
- Stay informed about industry trends and competition to adjust strategies accordingly to achieve monthly target.
- Seek feedback from customers to have sight on their participation journey, keeping record of insights to optimize future acquisition strategies.
- Handling acknowledging rejections and providing alternative approach even in difficult situations.
Requirements:
- Sales Experience: Candidates with 1 year+ experience as a telesales/call center (outbound) representative or in a related sales function are required.
- Multilingual Proficiency: Proficient in English, Mandarin, and Bahasa Malaysia with good command in reading, writing, and presenting.
- Basic Microsoft Office products in PowerPoint and Excel.
- Able to work on fixed shifts, weekends, and public holidays.
- Interpersonal Skills: Strong phone contact handling skills and active listening. Great interpersonal skills, with the ability to interact with people at all levels.
- Adaptability and Fast-Paced Environment: Effective team players who like to work in a fast-paced and dynamic environment.
- Results-Driven: Results-driven with a focus on meeting and exceeding monthly acquisition targets.
- Confident, enthusiastic, professional, and proactive approach.