Inside Sales Executive
Job Summary
You will serve as the primary point of contact for incoming social media and WhatsApp enquiries. The role requires engaging with customers to understand their needs, recommending appropriate solutions, and converting leads into confirmed site appointments. Your main focus is to drive revenue by effectively managing customer interactions and sales pipelines.
Responsibilities
- Manage incoming social media and WhatsApp inquiries
- Qualify leads and recommend service solutions
- Convert inquiries into site survey appointments
- Maintain customer records and manage scheduling
- Identify upsell opportunities to grow sales
Required Skills
- Trilingual (English, Malay, Mandarin)
- Proficiency in WhatsApp, Facebook, and Instagram
- Strong sales and negotiation mindset
- Ability to multitask and handle multiple chats
- Knowledge of home renovation processes
Job Details
Responsibilities:
1. Handle All Incoming Enquiries
- Reply to WhatsApp, Facebook, Instagram enquiries promptly
- Qualify customer needs (location, type of tiles, problem)
- Provide accurate information about services & products
- Educate customers on grout solutions (training will be provided)
2. Convert Leads into Appointments (Core KPI)
- Build trust and confidence with customers
- Recommend suitable solutions (regrouting / materials / polishing)
- Follow up consistently with leads
- Close deals by securing site survey appointments
3. Customer Relationship Management
- Maintain professional and friendly communication
- Handle objections and questions confidently
- Ensure smooth handover to sales/site team
- Keep records updated in Google Sheets
4. Coordination & Scheduling
- Arrange site survey appointments with customers
- Coordinate with sales team for availability
- Ensure all job details are properly captured before site visit
5. Support Sales Growth
- Identify upsell opportunities (e.g. polishing, full house grout)
- Suggest packages to increase job value
- Assist in improving scripts and response templates
Requirements:
- Good communication skills (English + Malay + Mandarin)
- Local Malaysians only
- Comfortable using WhatsApp, Facebook, Instagram
- Sales-driven mindset (not just admin replying)
- Able to handle multiple chats at once
- Basic understanding of home renovation is a bonus
- Positive attitude, proactive, and responsible