Mandarin Customer Service Executive
Job Summary
We are seeking a proactive and customer-focused Customer Service Executive to join our team. You will be the primary point of contact, assisting customers with inquiries, bookings, and feedback. The role requires delivering a high standard of service through voice and email communications.
Responsibilities
- Manage customer queries and complaints via voice and email
- Provide accurate product and service information
- Input customer bookings into internal systems
- Ensure high-quality service according to SOPs
Required Skills
- Proficiency in English, Mandarin, and Cantonese
- Minimum 1 year of customer service experience
- Strong communication and negotiation skills
- Computer literacy and CRM tool familiarity
Job Details
Responsibilities:
- Respond promptly to customer queries, including feedback, appointment arrangements, and complaints, in accordance with Standard Operating Procedures (SOPs).
- Handle customer support via voice (calls) and professional email communication.
- Provide accurate and comprehensive product and service information to customers.
- Accurately input customer booking details into the booking system.
- Maintain a professional, friendly, and helpful approach to all customer interactions.
Benefits:
- Competitive salary (based on experience)
- Attendance Allowance
- Language Allowance
- Medical benefits
- Career growth opportunities in a supportive and dynamic team
Requirements:
- Minimum SPM, Diploma, or relevant certification in any field.
- Able to read, speak, and write in ENGLISH, MANDARIN/CANTONESE.
- At least 1 year of experience in customer service (call centre experience will be an added advantage).
- Strong communication, presentation, and negotiation skills, with the ability to tailor solutions to meet customer needs.
- Computer literate and comfortable working with booking systems and CRM tools.
- Positive working attitude, adaptable, and able to thrive in a fast-paced, dynamic environment.
- Independent, proactive, and self-driven in achieving performance targets.