Retail Supervisor
Job Summary
The Retail Supervisor will oversee daily store operations, including stock management, sales target achievement, and staff supervision. The role involves training team members to provide excellent customer service and ensuring the store meets all safety and SOP compliance standards. Additionally, the supervisor acts as a key link between management and store operations to execute directives effectively.
Responsibilities
- Supervise daily store operations and staff
- Drive sales performance and meet KPIs
- Manage inventory and stock control
- Ensure SOP compliance and safety standards
- Execute management directives
Required Skills
- Retail management experience
- Leadership and team coaching
- Inventory management
- Sales and upselling skills
- Strong communication
Job Details
Store Operations
- Supervise daily store activities including opening, closing, and cash handling.
- Ensure store cleanliness, safety, and proper product display.
- Monitor stock levels and coordinate timely replenishment.
Sales & Performance
- Achieve monthly sales targets and KPIs.
- Guide team members to improve sales performance.
- Upsell lighting and electrical products to customers.
Staff Supervision
- Lead, schedule, and supervise retail staff.
- Train and coach employees on product knowledge and service standards.
- Handle staff discipline and performance matters.
Customer Service
- Ensure high levels of customer satisfaction.
- Handle and resolve customer complaints professionally.
- Provide suitable product recommendations based on customer needs.
Inventory & Stock Control
- Conduct regular stock checks and stock take.
- Ensure stock accuracy and minimize losses.
- Coordinate with warehouse/suppliers for stock replenishment.
Management Coordination & Execution
- Follow up and execute instructions from Management promptly and accurately.
- Ensure all directives from Management are implemented effectively at store level.
- Provide timely updates and feedback to Management on assigned tasks and store performance.
Compliance & Safety
- Ensure compliance with company SOPs and policies.
- Maintain a safe working environment, especially for electrical products.
- Adhere to all operational and reporting procedures.
Requirements
- Diploma or above in Business, Retail Management, or related field.
- 2–4 years of retail experience (lighting/electrical industry preferred).
- Proven leadership and team management skills.
- Ability to follow through and execute Management instructions effectively.
- Strong communication and problem-solving skills.
- Recommend Chinese speaker.