Consumer Care Inbound
Job Summary
This position involves managing inbound customer inquiries and resolving complaints to ensure high customer satisfaction. The role requires executing sales skills to up-sell or cross-sell products while maintaining data integrity. Successful candidates will work on a rotational shift basis, including weekends and public holidays.
Responsibilities
- Handle customer inquiries and complaints
- Up-sell and cross-sell products
- Perform required customer follow-ups
- Participate in process improvement initiatives
Required Skills
- 1-2 years customer service experience
- Proficiency in English and Bahasa Melayu
- Computer literacy
- Flexibility for rotational shifts
Job Details
Job Description:
- Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
- Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
- Schedule, assign or act on any required customer follow-up in accordance with the guidelines.
- Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
- Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
- Maintain confidentiality and integrity on the organization’s customers data.
Requirements:
- SPM, Diploma or Bachelor Degree in any field.
- Minimum 1-2 years of customer service experience is required.
- Excellent communication skills in English and Bahasa Melayu, both written and spoken.
- Customer oriented with good listening skills, and computer literate.
- Must be able to work on rotational shifts, including weekends and Public Holidays.
- Fully vaccinated with Covid-19 Vaccination.