Product Technical Support
Job Summary
The Product Technical Support role involves providing AED-related services, including equipment dispatch, maintenance, and installations. You will be responsible for managing client follow-ups, achieving sales KPIs, and handling customer queries or complaints. This position requires maintaining high service standards while ensuring accurate documentation and meeting performance targets.
Responsibilities
- Provide AED equipment dispatch and maintenance
- Conduct AED briefings and installations
- Manage client follow-ups and cold calling
- Achieve sales and service KPIs
- Handle customer complaints and documentation
Required Skills
- Diploma or Bachelor's Degree
- 1+ year in sales experience
- Proficiency in English and Bahasa Malaysia
- MS Office literacy
- Possess car and valid driving license
Job Details
WHAT YOU WILL DO:
- Provide AED related service & Equipment Dispatch to client (Deliver AED/AED accessories/Equipment, conduct AED briefing, conduct AED maintenance service and installation of AED).
- Follow up with existing clients and achieve the KPI targets for cold calling (leads will be provided).
- Meet the KPI targets for AED accessory replacements, maintenance, and upselling of our products and services (leads will be provided).
- Handle all AED service-related matters and ensure a high standard of work quality.
- Generate revenue and meet sales targets as per company expectations.
- Provide accurate, valid, and complete information pertaining to client queries.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain good collection payment from client.
- Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.
Benefits:
- Competitive Salary.
- Employee benefits: EPF, PERKESO, Medical, Insurance, etc.
- Performance Based Bonus: twice a year (Based on performance).
- Company Trip / outing (in & out country), Events & CSR Program every month.
- Excellence Awards to recognize employees' performance (Best Attendance, Best Employee, Long-Service, Performance Consistency, Top Sales).
- Soft skill & Sales Training is provided for Self-Development.
- Car Allowance, Gadget Allowance, Profit sharing is available for Higher Position.
- Flexible working arrangement (T&C).
- Monday- Friday, 5 Working Days.
- Career Progression Opportunities.
- Public Holidays Entitlement (All Federal & State Holidays).
- Annual Leave, Medical and Hospitalisation Leave.
- Parent Gratitude Angpow (PGA).
Requirements:
- At least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
- At least 1 Year(s) of working experience in sales or related field.
- Excellent presentation, communication & interpersonal skill.
- Good command of both written and spoken in English and Bahasa Malaysia.
- Computer literacy with practical experience in MS Office.
- Willing to travel.
- Possess own transport (car) & valid driving license.
Highly Recommended:
- Experience in corporate sales will be an extra advantage.
- Experience in installation of furniture/equipment will be an extra advantage as well.
- Possess good interpersonal skill & strong communication.
- Good appearance and presentable.