Mandarin Customer Service Intern
Job Summary
We are seeking a Mandarin-speaking Customer Service Executive to provide professional support and ensure a positive customer experience. The role involves managing inquiries across various channels and resolving customer issues efficiently. Candidates will work in a supportive environment with rotational shifts and receive comprehensive training.
Responsibilities
- Manage live chat and email inquiries
- Resolve customer issues and escalations
- Perform limited outbound calling
- Maintain high service quality standards
Required Skills
- Fluent in Mandarin and English
- SPM or equivalent qualification
- Strong sense of responsibility
- Professionalism
Job Details
Key Responsibilities:
• Handle customer inquiries via live chat and email
• Resolve customer issues efficiently and professionally
• Handle escalation cases through the internal system
• Make 10–15 outbound calls per week when required
• Maintain service quality standards and response efficiency
• Work closely with internal teams to resolve customer concerns
Requirements:
• Minimum SPM or equivalent qualification
• Able to speak, read, and write Mandarin and English fluently
• Fresh graduates are encouraged to apply
• No prior experience required (training provided)
• Willing to work rotational shifts
• Strong sense of responsibility and professionalism